How can we help?

Let us know how we can help you. Track an order, browse our FAQs, find Good Word near you, or drop us a line.

Track My Order

Sign in with the email used at checkout, and we'll show you the live status of every order on your account.

We'll send you a one-time sign-in code so you can view your order status. No password needed.

FAQs

Find our most common questions below.

  • Are Good Word cookies gluten-free?

    Yes, every flavor is gluten-free, grain-free, and dairy-free, made with almond flour as the base.

  • How much protein is in each cookie?

    Each cookie packs 10g of protein from a mix of bovine collagen and pea protein crisps, a clean boost without the chalky aftertaste.

  • Why no seed oils or sugar alcohols?

    We sweeten with coconut sugar (a real, recognizable ingredient) and use cashew butter for rich texture. No inflammatory seed oils, no erythritol-style sugar alcohols.

  • How do I manage my subscription?

    Sign in to your account and tap Manage Subscription to pause, skip, swap flavors, or cancel anytime.

  • How should I store them?

    Keep them in a cool, dry place, they stay soft and chewy for the full shelf life. For extra firmness, pop them in the fridge for 10 minutes before eating.

  • Do you ship internationally?

    Right now we ship within the US. Drop us a line if you're outside the US so we can let you know when we expand.

Customer Service

To help us help you, just fill out the form as best as you can (with the email used for your order). We typically reply within 1 business day.

*Inquiries will be answered in the order they are received.